Frequently Asked Questions
BBCanada.com In-House Gift Certificates
What are BBCanada.com In-House Gift Certificates?
BBCanada.com In-House gift certificates can be purchased and used to stay with a participating B&B on our site.
This gift certificate may be used at any B&B who is participating in the program. You will see the BBCanada.com In-House gift certificate icon on their listing to show that they accept BBCanada.com In-House gift certificates as payment for your stay.
How Can I purchase a BBCanada.com In-House Gift Certificate?
You may do so here:
On this page you will be asked to provide the following details:
- Your Name
- Your address and the shipping address
- A short message to include on the certificate
- The amount of the gift certificate
- Select one of the six full colour images that will appear on the gift certificate
You will be able to make your payment on this page. You may also contact us and make a payment over the telephone by calling our office at 1-800-239-1141 during business hours Monday to Friday.
The cost of purchasing a BBCanada.com In-House gift certificate is $5.00. Once your payment has been made we will issue the gift certificate the following business day and mail it to shipping address you have specified.
How do I redeem my BBCanada.com In-House Gift Certificate?
When you receive a BBCanada.com In-House gift certificate you may choose from the participating B&B's on our site. B&B's who accept BBCanada.com In-House gift certificates will display the icon on their listing.
You may search for those who are participating using our expert Search feature here:
Please contact the B&B directly and make your booking arrangement with them and confirm that they accept BBCanada.com In-House gift certificates as a method of payment. Upon your arrival, you will be asked to present your gift certificate to the participating B&B owner. They are required to keep the original gift certificate.
What if I do not use the full amount of the certificate?
If your BBCanada.com In-House gift certificate is valued at an amount higher that you have used, the B&B at their discretion may offer you a cash refund or credit at their B&B for a future stay. Please contact the B&B owner regarding this as you arrange your stay with them.
What if the cost of the stay is above the amount of my gift certificate?
Please review the B&B operators' policies on methods of payments and make arrangements for the balance to be paid to the B&B owner.
When does my Certificate expire?
BBCanada.com In-House gift certificates do not have an expiry date.
What if my gift certificate is lost or stolen?
I'm afraid we cannot replace any BBCanada.com In-House gift certificate that have been stolen or lost, so be sure to keep them in a safe place!
What if I cancel my reservation?
It is your responsibility to pay the B&B any cancellation fees that they have detailed in their cancellation policy. BBCanada.com is not responsible for any cancellation fees that result in the cancellation of a booking you have made.
BBCanada.com In-House Gift Certificates - Terms and Conditions
BBCanada.com Gift Certificates are not redeemable for cash and are non-refundable.
Gift certificates are valid only at participating B&B's that display the BBCanada gift certificate icon on their listing.
All gift certificates are issued in Canadian dollars.
All B&B policies regarding cancellations, deposits, etc. will apply. Please contact the B&B for details of their individual policies. BBCanada.com is not responsible for any incurred cancellation fees.
B&B's on BBCanada.com are permitted to change their participation status at any time. Please contact the B&B to confirm their participation status and ensure they will accept a BBCanada.com gift certificate and have a room available.
Once a gift certificate has been purchased the gift certificate will be mailed to the shipping address provided via Canada Post.
Gift certificates may be redeemed for an amount up to the value of the certificate. If there is a balance remaining it is at the discretion of the B&B owner to offer a cash refund or future credit in the remaining amount if they so choose.
If the total cost of the stay is greater than the certificate amount the B&B owner must collect the additional amount from the certificate holder.
The B&B owner must verify the validation code on the certificate before confirming reservations with certificate holders. Please verify online in BBDUG section 12 or call 1-800-239-1141 to validate the certificate.
Original gift certificates must be given to the B&B owner upon arrival.
How can I find out more information?
If you have any further questions regarding BBCanada.com In-House gift certificates, please feel free to contact us at firstname.lastname@example.org.